Shipping & Returns

SHIPPING POLICY

While we may provide delivery estimates, we can't provide guaranteed delivery dates. Once we receive payment for your order (including delivery fees), we fulfill the order and pass it onto the carrier.

Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date.

Average time for delivery is between 5-13 days. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster.

All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.

RETURNS & EXCHANGES

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

Authentic Brew does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.