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FREQUENTLY ASKED QUESTIONS
What if an order gets lost in the mail?For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please double check with the shipping carrier to try locating the package before submitting a claim. If tracking information states an order was delivered, we unfortunately will not replace and ship another package. In that case, please contact the carrier.
My order shows it is being returned to sender, what now?There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs. If customer chooses to have the product reshipped, new shipping charges will be applied for orders that have been unclaimed at customs or had an incorrect address originally provided. To make sure your orders arrive as quickly as possible, please make sure you submit the correct order details at checkout. Authentic Brew doesn't take responsibility for missed deliveries due to typos in the delivery information.
What if the product is damaged in the mail?If something arrives damaged, send a photo of the damaged goods to email@example.com, then we'll gladly send a replacement at no cost to you.
My delivery seems to be running late?While we may provide delivery estimates, we can't provide guaranteed delivery dates. Once we receive payment for your order (including delivery fees), we fulfill the order and pass it onto the carrier. Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on our Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.
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